Frequently Asked Questions
Everything you need to know about shopping with ORIGIN.
What is the standard shipping timeframe?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
What is your return policy?
We offer a 30-day return policy for most items in their original packaging and condition. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.
How can I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to our carrier's website to monitor your delivery progress.
Which payment methods do you accept?
ORIGIN accepts all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital wallets like Apple Pay, Google Pay, and PayPal.
Are your products covered by a warranty?
Yes, all ORIGIN products come with a standard 1-year limited warranty against manufacturing defects. Specific high-end electronics may include extended coverage options.
Can I modify or cancel my order after it is placed?
To ensure fast delivery, we begin processing orders immediately. You can cancel your order within 60 minutes of placement; after that, you may need to initiate a return once the item arrives.